Hello Gavin,

Thank you for the great feedback! We're glad the product met your expectations. We truly appreciate your support we look forward to serving you again soon!

Hi Joe,

Thank you so much for your review! We're glad to hear you're impressed with the quality and craftsmanship of the bong. It really is a striking piece. Enjoy, and feel free to reach out if you ever need anything!

Hello Jarita,

Thank you so much for the 5-star review! We're glad Route Package Protection helped give you extra peace of mind with your order. If you ever need anything else, we're here to help!

Hello Pedro,

Thank you so much for the awesome review! We're thrilled to hear you're loving the Honeybee Herb Lux ISO Station and that it arrived safely. It's a sleek little upgrade to any setup. Enjoy and let us know if you ever need anything else!

Hello Joshua,

Thank you so much for the 4-star review of the GRAV Sandblasted Spoon Pipe! We're glad to hear you're enjoying it. If there's anything we can do to make your experience a full 5 stars, feel free to let us know, we're always happy to help!

Hello Robin,

Thank you for your feedback, and we're sorry to hear you've had trouble getting started with your HoneyMod E-Rig. A member of our customer service team has reached out via email to help walk you through how to use the device, including where to place the quartz ball and your concentrate. We also included a video tutorial to make the process even easier. If you need any additional help, feel free to reply to our message, we’re here to help!

Hello David,

Thank you so much for your feedback! We're really sorry to hear that one of the pieces broke, we know how frustrating that can be. A member of our customer service team has reached out to you directly to help make things right. Please respond to the email and we'll take it from there. Talk to you soon!

Hello Victoria,

Thank for your review, and we're really sorry again the delay! We shipped your order within our standard processing time, but unfortunately, USPS experienced some delays in transit. We completely understand how frustrating that can be, especially when you're excited for your new piece.
We also sent you an email with a discount code for your next order as a thank-you for your patience. If there’s anything else we can do for you, just let us know, we're always here to help!

Hi Delaina,

Thank you for the great review! We're happy to hear the quality is exactly what you were hoping for, even if the sizing didn’t work out at first.
If you ever need help picking the right piece in the future, feel free to reach out, we’re always here to help!

Hi Michael,

Thanks for your review and we're very sorry to hear that you haven’t received your package.
We checked the tracking, and it shows that your order was marked as delivered on June 14. A member of our customer service team has reached out to you via email and included a link where you can quickly file a claim with Route, the package protection service added to your order.
If you need any help with the claim process or have questions, feel free to reply to our email, we’re here to assist every step of the way.

Hello Sue, Thank you for your positive feedback! We're glad to hear you're loving the bongs and that you've come back for more. It truly means a lot to us. We can't wait to serve you again on your next order!

Hello Peter,

Thank you for your feedback, and we're really sorry for the confusion with Route Package Protection.
A member of our customer service team has reached out via email to offer you either a refund or store credit for the Route charge. Just let us know which you'd prefer, and we’ll take care of it right away! For future orders, please note that Route is an optional service that can be removed during checkout by toggling it off before completing your purchase. We appreciate you bringing this to our attention and hope to make things right!

Hello Anne,

Thank you so much for the awesome review! We're thrilled to hear that you're loving your Mini In-Line Banger Hanger. It’s great to know the quality and size hit the mark for you. Enjoy every session, and let us know if you ever need anything else! Happy smoking!

Hi John,

Thank you for the 5-star rating! We're glad to hear you had a positive experience with Route Package Protection. If you ever need assistance with your order or have any questions, feel free to reach out , we're always here to help!

Hello John,

Thank you so much for the awesome review! We’re glad to hear the replacement bowl fits perfectly and that you’re liking the longer handle. It definitely makes a difference! We appreciate your support and happy smoking!

Hello John,

Thank you so much for your review! We’re glad to hear you’re enjoying the classic design of the bong! We really appreciate your feedback about the placement of the carb hole. I’ll make sure to pass that along to our product team for review. Happy smoking!

Hello Michael,

Thank you for your review, and we're really sorry to hear your bubbler arrived damaged.
We checked our system and weren’t able to find any emails from you about this issue. A member of our customer service team has reached out to you directly to help get this resolved. When you get a moment, please respond to that email with a photo of the cracked piece so we can arrange a replacement for you right away. We appreciate your patience and look forward to making this right!

Hello Leah,

Thank you so much for the awesome review! We're glad to hear you're loving your new piece. If you ever need anything else or have questions down the line, we’ve got you covered. Happy smoking!

Hello Tony,
Thank you for the awesome review
We’re really glad to hear everything worked out and that your order arrived safely. Our team is always here to make sure you're taken care of, and we appreciate your patience throughout the process. If you ever need anything else, don’t hesitate to reach out, we’ve got your back!

Hello Adyn,

Thank you so much for the 5-star review! We’re so glad to hear the 1Stop Glass 18' Straight Tube Bong is delivering perfection for you. With the double matrix and honeycomb percs, it’s definitely made to impress, smooth, powerful, and reliable. If there’s anything else you need, we’re always here to help. Happy smoking!

Hello Timothy,
Thank you so much for the 4-star rating on the Yocan Vane Dry Herb Vaporizer! We're glad to know you had a positive experience.
If there's anything we can do to make it a full 5-star experience next time, we’d love to hear your thoughts. Don’t hesitate to reach out if you have any questions or need help with anything!

Hello Michelle,

We’re really sorry to hear about your experience with the Classic Bent Neck Beaker. We know how disappointing it can be when a piece breaks, especially on first use. While glass can unfortunately break even with light impact, we absolutely want to help make this right. A member of our customer service team has already reached out to you via email to arrange a one-time replacement. Please check your inbox and reply when you have a moment so we can get everything sorted for you. We appreciate the feedback and the chance to make things better! Talk to you soon!