Hello Melissa,

Thank you for taking the time to leave a 5-star review. We’re glad to know you had a positive experience with the Realistic Hemp Leaf Glass Beaker Water Pipe (7.75', 14mm F). The compact beaker shape and detailed design make it a reliable and comfortable piece to use. We truly appreciate your feedback!

Hello Jazzmine,

Thank you for taking the time to leave a 5-star review. We’re glad to see you had a positive experience with the Human Grade Horn Flower Bowls. The sturdy glass and comfortable shape make them a solid, easy-to-use option. We truly appreciate your feedback!

Hello Steve,

Thank you for taking the time to leave a review. We appreciate you sharing your experience with the Foldable Magnetic Pipe – The 12 Steps. It’s great to hear your feedback on the magnet strength, especially when the pipe is loaded and being carried in a pocket. Notes like this are helpful for setting expectations and for future improvements. Thank you again for your honest feedback and for taking the time to share your experience with us!

Hello Chris,

Thank you so much for taking the time to leave a review. We’re really glad to hear the GRAV Deep Bowl 10mm Cup with Maria Ring Handle was a perfect replacement for your GRAV bubbler. The deep bowl and ring handle make it a practical and comfortable piece to use, so it’s great to know it worked out just right for you. We truly appreciate your recommendation and thank you for sharing your experience with us!

Hello Judd,

Thank you for taking the time to leave a review. We appreciate you sharing your experience with the 420 UFO Visitor Glass Beaker Water Pipe. We’re glad to hear the delivery ultimately worked out, and we understand how shipping delays can be frustrating. We also want to clarify that this piece is listed as 10 inches tall, which is reflected in the product name and the listing details. That said, we understand that size can sometimes feel smaller in person than expected, and we appreciate you sharing that perspective. Thank you again for your honest feedback and for taking the time to leave a review.

Hello Jesse,

Thank you for taking the time to leave a review. We’re glad to hear you’re enjoying the Acrylic Water Bong – Bubble Butt. Its durable acrylic build makes it a great option for outdoor activities like snowboarding or hiking, especially when you want something reliable without worrying about breaking glass. We really appreciate your feedback and thank you for sharing your experience with us!

Hello Terri,

Thank you so much for taking the time to leave a review. We’re really glad to hear you’re enjoying the Rippin’ Rascal Water Pipe and that our team was able to handle your situation quickly and professionally. Providing courteous and timely support is important to us, so we truly appreciate you sharing that. Thank you again for your feedback!

Hello Tami,

Thank you for taking the time to leave a review. We’re sorry for the confusion and appreciate you sharing your experience. This isn’t the experience we want for our customers. The JM Enterprises 6' Acrylic Bubble Bong is listed as a 6-inch piece, so we’d like to look into this further. Please reach out to our customer service team and send a photo of the bong you received, ideally next to a ruler or measuring tape. Once we have that, we’ll review it and make sure you receive the correct size you ordered, including arranging a replacement if needed. Thank you again for your feedback, and we look forward to helping get this resolved. Talk to you soon!

Hello Ron,

Thank you for taking the time to leave a review. We’re glad to hear you were happy with the price and that everything worked out well for you. We truly appreciate your feedback and thank you for sharing your experience with us!

Hello there,

Thank you so much for taking the time to leave a review. We’re glad to hear the Glass GoG 18.8 mm to 14.5 mm Downstem Adapter was exactly what you needed. It’s a simple but useful piece, and it’s great to know it worked out well for your setup. We truly appreciate your feedback and thank you for sharing your experience with us!

Hello Jessica,

Thank you for taking the time to leave a 5-star review. We’re glad to see you had a positive experience with Dank Protection. It’s there to add extra peace of mind during shipping, and we’re happy it worked out well for you. We truly appreciate your feedback!

Hello Karen,

Thank you for taking the time to leave a review. We’re sorry for the delay and understand how frustrating it can be to wait for an order. This isn’t the experience we want for our customers. At the moment, all carriers are experiencing delays due to the holiday rush, and recent winter weather has also contributed to slower transit times. After checking the tracking, your JM Enterprises 6' Acrylic Straight Tube Bong is currently on the way and is expected to be delivered by January 5. Thank you for your patience, and we appreciate you taking the time to share your feedback.

Hello Randall,

Thank you for taking the time to leave a 5-star review. We’re glad to see you had a positive experience with the Silicone Hand Pipe with Glass Bowl. The flexible silicone body paired with the glass bowl makes it a durable and easy piece to use. We truly appreciate your feedback!

Hello Tony,

Thank you for taking the time to leave a review. We’re sorry for the frustration caused by the shipping delays, and this isn’t the experience we want for our customers. After you reached out to us, we believed the first package may have been lost in transit due to the lack of tracking updates, so we created a replacement order right away to make sure you weren’t left waiting. All carriers have been experiencing delays due to the high volume of packages from the holiday rush, which contributed to the delayed tracking updates. We’re happy to share that both tracking numbers have now updated, and both packages are currently on the way with delivery expected by January 5. As mentioned in our email, if the original package also arrives, you’re absolutely welcome to keep both items. Thank you for your patience while this was sorted out, and we appreciate you taking the time to share your feedback.

Hello James,

Thank you for taking the time to leave a review. We appreciate you sharing your experience with the JM Enterprises 9–12' Acrylic Straight Tube Bubble Bottom Bong. We’d really like to learn more about what worked for you and what could have been better. Please feel free to reach out to our customer service team and let us know more details, and we’ll be happy to help however we can. Thank you again for your feedback.

Hello Jasmine,

Thank you for taking the time to leave a review. We’re really sorry to hear that your JM Enterprises Mini Skull Acrylic Bong arrived broken. This isn’t the experience we want for our customers. We did respond to your email and asked for a photo of the damaged piece so we can document the issue properly. Once you’re able to reply to that email with a photo of the broken item, we’ll be happy to move forward with sending you a replacement right away. Thank you for your patience, and we look forward to getting this resolved for you!

Hello Sharlene,

Thank you for taking the time to leave a review. We’re glad to hear you’re enjoying the Wulf Mods Spire Pen Torch. Its compact size and easy operation make it a convenient tool to have on hand, so it’s great to know it’s working nicely for you. We really appreciate your feedback and thank you for sharing your experience with us!

Hello Jacqueline,

Thank you so much for taking the time to leave such a detailed review. We’re really glad to hear you’re enjoying the Exxus Vape Tap VV 2.0 Cartridge Vaporizer. It’s great to know the sleek, lightweight design, smooth draw, and temperature settings are working well for you, especially being able to enjoy the true flavor of your cart without burning the oil. We’re also happy to hear it arrived quickly and that the color and size were just what you were looking for. We truly appreciate your feedback and thank you for sharing your experience with us!

Hello Jordan,

Thank you so much for taking the time to leave a review. We’re glad to hear you had a great experience with the PILOT DIARY 14mm Reclaim Catcher with 5ml Silicone Jar. It’s a practical piece for keeping things clean and saving reclaim, so it’s great to know everything arrived exactly as expected. We truly appreciate your feedback and thank you for sharing your experience with us!

Hello Justin,

aThank you for taking the time to leave a review. We appreciate you sharing your experience with the Human Grade The Spiral Perc Ash Catcher. We’re glad to hear it works well and that you like the look. We also understand your note about the spiral perc clogging more easily, with more intricate perc designs, they can require more frequent cleaning to keep airflow at its best. Thank you again for the honest feedback and for sharing your experience with us!

Hello Dwight,

Thank you so much for taking the time to leave such a thoughtful review. We’re really glad to hear you’re enjoying the Phoenix Rising Maximus Steamroller. Its solid build and straightforward design make it a dependable piece, and it’s great to know the quality met your expectations. We also truly appreciate your kind words about our selection and customer service. It means a lot to us to hear that we were able to support you and see things through, even when the process felt frustrating at times. Thank you again for your feedback and for sharing your experience with us!

Hello Dylan,

Thank you for taking the time to leave a review. We appreciate you sharing your experience with the Pulsar High Class 45 Degree Ash Catcher. It’s great to hear you like the piece overall, and we also understand your note about it clogging with heavier use. With more compact ash catchers, that can happen, and it’s good to know the easy cleaning helps balance that out. Thank you again for the honest feedback and for taking the time to share your experience with us!

Hello Elijah,

Thank you for taking the time to leave a review. We understand the disappointment of not receiving the color you were hoping for, and we appreciate you sharing that with us. After checking the order, we can see that the black color variant of the Ancient Creations 9″ Gold Sunburst Ceramic Beaker Bong was selected during checkout. We do accept returns on unused glass items. If you’d like to arrange a return, please feel free to reach out to our customer service team and we’ll be happy to help with the next steps. Thank you again for your feedback.

Hello Billy,

Thank you for taking the time to leave a 5-star review. We’re glad to know you had a positive experience with the Small Natural Marble Stone Pipe. Its solid stone build and natural feel make it a simple, durable piece to enjoy. We truly appreciate your feedback!