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Customer Support

Get knowledgable, human support from a DankGeek agent.

Have a question about one of our products or your order? ย Want a product that we don't carry?

Reachย out to us and let us know!

Please fill out the form below and we will get back with you within 24 hours.

  • Please also visit our FAQ pageย for common questions and answers.
  • We do not recommend nor talk about any kind of use other than legal use and we will not talk to minors.ย 
  • Any questionsย with illegal references will result in an immediate cease in communication.
  • You MUST be 21 years or olderย to visit/use/purchase from this website or to contact us.

We're Here to Help ๐Ÿ˜Š

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us. Shipping internationally requires complex documentation and tariffs to be paid by customers.

How long will it take to receive my order?

We only ship using standard shipping methods. This can be USPS, UPS, or FedEx. Shipping normally takes 3-7 days after your order has shipped, but processing can take up to 48 hours. Please reach out if you have a question about your order using the form below.

Returns and Refunds

How do I return a product?

Due to the nature of many products returns can't be accepted. However, we're humans and understand situations arise. So reach out and we'll do our best to be reasonable.

If a return is authorized, items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

If a product arrives damaged, or a manufacturing defect is identified, please send an email as soon as possible. Our care team will be able to provide a replacement, or help you redeem a manufacturing warranty in the case of defective electronics. Photo or video evidence of breakage or defect may be required.ย 

Contact us regarding your return using the form below.

My Item Arrived Broken! What Should I Do?

Don't worry, we got your back! The Dank Geekย goes to great lengths to ensure your item(s) arrive the same way they left our facility. In the unlikely event you receive your item(s)broken, KEEP the box and packing materials. Take detailed and clear pictures of the broken item(s) and box so we may make a claim with the carrier.

We will issue a shipping label if we need you to ship the damaged item(s) back to us. Otherwise toss it in the trash and DO NOT attempt to fix/use as you may be injured from broken glass. No matter what the outcome, we will send you a brand new replacement or issue a full refund!

*Please see the "Broken Item" section on theย Shipping & Returnย page for further details*

Welcome DANKGEEKS

Dedicated to creating great customer service experiences. We're always here for you.