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Questions about E-Rig Parts & Accessories

My product was marked as delivered but I didn't receive it. What are my next steps?

We got your back! Send our customer service team an email with the details and we'll get you taken care of.

My product arrived damaged. What do I do?

No worries! Take a quick photo of the damaged item and email our customer service team. Once we receive that we'll get a new package ready and shipped out to you ASAP :)

Do you offer free shipping?

Of course! Shipping within the United States is always free unless you'd like to pay for an expedited shipping option at checkout.

Will I have to wait long to hear back from Customer Service?

Absolutely not! We take pride in our fast, reliable and expert service we're able to provide for our customers.

Does DankGeek offer price matching?

Yes, we offer price matching. Just send us a link to where you see the item at a lower price and we'll happily match the price for you!

Why shop at DankGeek

How fast is shipping?

Products can take up to 48 hours to ship from our warehouse. However most items ship in less than 24 hours. You'll receive a shipment notification as soon as your products in on its way.

What if I don't like my purchase?

We offer returns and refunds on unused products. If you're unhappy with your order for any reason, just contact out customer service

Refunds are processed within 7 days from when we receive the item(s).

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