I gave it 2 stars because the product works well and it was even bigger than I expected but it came with what I would hope is a factory defect. The metal on the inside of the second to last layer with the screen came with a really scratchy and rough finish on it. Flakes of the metal finish were coming off while I cleaned it and I imagine more flakes will continue to fall off as I use it. I would’ve returned the item but I was not willing to wait another week for a different one.
Hello Eliot,
Thank you for your feedback. We’re sorry to hear about the issue with the inner finish of the Human Grade Grinder 1B. A member of your customer service team reached out to you directly to take a closer look and review the issue with our product team. Please respond to our email with photos of the issues you mentioned. Talk to you soon!
Still havent received my package
Hello Greg,
Thank you for your review. We checked the tracking, and it shows the package was delivered on June 1. We recommend checking around your delivery area, mailbox, or with neighbors in case it was received on your behalf. If you’re still unable to locate it, please reach out to us directly and we’ll be happy to assist further.
The "Cosmic Bubbler" Fumed Bubbler with Detachable Bowl
Hello Katie,
Thank you for your review! We appreciate you taking the time to share your feedback on the Cosmic Bubbler. If there’s anything specific about the piece that didn’t meet your expectations, feel free to let us know, we’re always looking to improve. Thanks again for your support!
The store was easy to order from, even via mobile browser, and I had no difficulties paying. My item was shipped very quickly and arrived before expected. Everything was packaged well and arrived safely. The item was great, too. I would use this shop again.
Hi Kasviel!
Thank you so much for the 5-star review! We’re glad to hear the ordering process was smooth, even on mobile, and that everything arrived quickly and safely. It’s great to know the item met your expectations as well. We appreciate you taking the time to share your experience and hope to see you again soon!
I absolutely loved the Jupiter CCell Palm Pro 510 battery. It fits perfectly in my hand, the Royal Ruby color is gorgeous, and it was everything I wanted in a battery. Unfortunately I lost it shortly after it arrived, which was heartbreaking. But the customer service I received from Dell was truly exceptional. I reached out not really expecting much and Dell was so kind, understanding, and went above and beyond to help me get a replacement at a price matched rate. Everything was smooth, easy, clear, and incredibly polite from start to finish. Because of that experience DankGeek has absolutely earned my loyalty and I will be coming back for all my future purchases. Thank you so much Dell and the whole DankGeek team!
Hello Ella,
Thank you so much for the amazing review! We're so glad the Jupiter CCell Palm Pro 510 Battery lived up to expectations. The compact design and that gorgeous Royal Ruby color really make this piece stand out. We're happy we could help and that everything went smoothly from start to finish. Customer experiences like yours mean the world to us and we can't wait to serve you again! Thanks for sharing your experience!
I would like to thank you folks. I messed up on my ordering and you fixed it. We love the product, thank you so much.
Hello Tanner,
Thank you for the kind words! We're really glad we were able to get that sorted out for you. The Soft Glass Pineapple Bong 'Tropic Twist' is such a fun piece and we're happy to hear you're loving it! Thanks for giving us the chance to make it right!
Exactly what I wanted! Love the alien!
Hello there,
Thank you for the five stars! We love hearing that the Pulsar Artist Series Glow Beaker Water Pipe hit the mark for you. The alien artwork on this piece is super unique and the glow feature just takes it to another level! Thanks for taking the time to leave a review!
JM Enterprises 9-12" Acrylic Angled Straight Tube Bong - Multiple Colors
Hello Robert,
Thank you for the five stars! We're so glad you're loving the JM Enterprises 9-12' Acrylic Angled Straight Tube Bong! The variety of colors and the durable acrylic build make it a great pick and it's awesome to know it's hitting the mark for you. Thanks for taking the time to leave a review!
Rubber, fit around the 16 inch with no issues, Makes it a little harder to grip the bong unless you take it off or move it but its a good decor piece
Hello Colten,
Thank you for the great review! We're glad the Nuclear Orbital fit your 16 inch perfectly with no issues. It's a solid decor piece and we appreciate you sharing that honest feedback about the grip, super helpful! Thanks for taking the time to leave a review. Enjoy!
Dr Dabber Ghost 2 Vaporizer
Hello Sergio,
Thank you for your review and we're sorry to see you had a less than great experience with the Dr. Dabber Ghost 2 Vaporizer! One of our customer service team members has already reached out to you via email. Please reply to that email so we can look into this and make it right for you. Talk to you soon!
Need new stem please and thank yous
Hello Johnny,
Thank you for your review and we're sorry to hear about the broken stem. One of our customer service team members has reached out to you directly. Please reply to that email with a photo of the broken stem so we can forward it to our product team and check if we carry a compatible replacement for you. Talk to you soon!
Stone pipe puts rolling papers or blunts out of business any time of the day. The weed hit is Amazing & caution is needed when the smoke hits. You get OD smacked off this pipe
Hello Victor,
Thank you so much for the awesome review! We love hearing that the Stone Pipe with Wooden Stem has become your go-to, no rolling papers needed! That smooth, powerful hit is exactly what makes this pipe stand out. The stone material really delivers a clean, full flavor every time, and it sounds like it's been doing its job well! hanks for taking the time to share your experience!
Literally perfect for what I was needing.
Hello Brandon,
Thank you so much for the 5-star review! We’re really glad you’re enjoying the PILOT DIARY Portable Glass Dab Straw. It’s great to hear it worked out perfectly for what you needed. We appreciate you taking the time to share your feedback!
Amazing customer service
Hello Christopher,
Thank you so much for the 5-star review! We’re really glad you’re enjoying the NWTN Home Deco Bubbler, and we truly appreciate your kind words about our customer service. Thanks for taking the time to share your feedback!
JM Enterprises 8" Acrylic Angled Neck Bubble Bong - Multiple Colors
Hello David,
Thank you so much for the 5-star review! We’re glad you’re enjoying the JM Enterprises 8' Acrylic Angled Neck Bubble Bong. It’s a great everyday piece with a comfortable angled design. We appreciate you taking the time to share your feedback!
Works as it should arrived on time
Hello there,
Thank you so much for the 5-star review! We’re glad to hear the Honeybee Herb Titanium 6-in-1 Baseball Carb Cap Dab Nail is working exactly as expected and that it arrived on time. We appreciate you taking the time to share your feedback!
It seems to me that a company that sells and packages glass products would already be using the best possible packaging standards and not offer it as an upsell.
Hello Kevin,
Thank you for your feedback. We completely understand your point. We do pack all of our glass products securely using proper packaging methods, but unfortunately, accidents can still happen during transit that are outside of our control. Dank Protection is offered as an optional add-on to provide extra coverage in case of loss, damage, or other delivery issues during shipping. We appreciate you sharing your thoughts!
The bong is 8 inches. The tube is quite narrow. I was very surprised. I’ve inspected black base for cracks. There are none before usage. I have not tried it yet. This is reason for not rating. I’m still smoking bong with cracks in the base. Now there’s a bong.
Hello Timothy,
Thank you for your review! We understand your first impressions on the JM Enterprises 8' Acrylic Angled Neck Bubble Bong, especially with the narrower tube, it can feel a bit different compared to other pieces. It’s good to hear you checked the base and found no cracks. Since you haven’t had a chance to use it yet, we think you’ll get a better feel for it once you try it out. We appreciate you sharing your thoughts!
Bought had it for a week, broke while heating. I have slurps 2 yr old
Hello there,
Thank you for your feedback. We’re sorry to hear about your experience with the Quartz 14.5mm 90° Terp Slurper Banger. We’ve reached out to you directly to take a closer look and review the issue with our product team. Please respond with some photos of the broken piece. Talk to you soon!
Perfect pocket pipe.
Hello Jeff,
Thank you so much for the 5-star review! We’re really glad you’re enjoying the Carved Ball Stone Steamroller Pipe. It’s a great compact piece and perfect for travel. We appreciate you taking the time to share your feedback!
I’m very happy with my purchase. I definitely will buy from this company again.
Hello Elizabeth,
Thank you so much for the 5-star review! It looks like you’re referring to the Human Grade 6' Ball Water Pipe. We’re really glad you’re happy with your purchase and had a great experience. Thank you for adding a photo as well, the piece looks good! We appreciate your support!
My order got delivered to a different address and the resent me the order. Well worth it
Hello Patrick,
Thank you so much for the 5-star review! We’re glad to hear Dank Protection came through for you and that we were able to get a replacement sent out. That’s exactly what it’s there for. We appreciate you taking the time to share your experience!
Love my mini bubbler. It arrived super quick.
Hello April,
Thank you so much for the 5-star review! We’re really glad you’re enjoying the GRAV Spherical Pocket Bubbler. It’s a great compact piece, and it’s awesome to hear it arrived quickly. We appreciate you taking the time to share your feedback!
Excellent products.
Hello Brian,
Thank you so much for the 5-star review! We’re glad to hear you’re happy with the products and had a great experience overall.
We appreciate you taking the time to share your feedback!
My partner loves it
Hello Steph,
Thank you so much for the 5-star review! It looks like you’re referring to the SeshGear Twist Ombre Straight Tube Glass Water Pipe. We’re really glad your partner is enjoying it, it’s a great-looking piece with a smooth, easy pull. We appreciate you taking the time to share your feedback!
