Thank you for your continued support during this difficult and confusing time. Since 2015, we have strived to elevate the industry by providing the absolute highest level customer care. However, the health and safety of DankGeek employees and customers has always been our number one priority. We're closely monitoring the COVID-19 situation and its impact on our community. We understand that many of our customers rely on DankGeek for their monthly supply replenishment's, and even medical devices. We greatly appreciate your trust in us to deliver a quality product.
Our distribution centers are operational and orders are being fulfilled on a regular schedule. We do not anticipate a complete shut-down of operations at this time. However, we are monitoring live updates and instructions provided by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and local public health offices. Due to the smaller number of staff at this time, we’re running 3 - 4 business days behind on shipments, and you may experience shipping delays with your order as USPS announced service delays for their First Class and Priority shipping services.
*Please note that the shipping service time you select (free/priority) begins when your package is in the hands of USPS.
Our Customer Service
Due to our updated safety measures, customer service and phone times may be impacted. Customer support representatives may be working remotely, so hold times may be longer than usual as we ramp up remote staff. Please firstname.lastname@example.org for customer service for the fastest guaranteed response. We are also available via DMs on our Instagram page @DankGeek.
COVID-19 Update: Long wait times if you call us
Our customer service department have limited hours temporarily, and we're experiencing high call volumes. We urge you to skip the wait by emailing us email@example.com
Our Distribution Centers
Our distribution centers are operational and orders are being fulfilled on a regular schedule. We do not anticipate a complete shut-down of operations at this time. However, we are monitoring live updates and instructions provided by the Center for Disease Control and Prevention (CDC), World Health Organization (WHO), and local public health offices. Due to the impact of COVID-19 on the global supply chain, we anticipate some product shortages over the coming months. We will be doing our best to keep your favorite products available online for purchase.
During this time we are enforcing strict internal health protocols:
•All on-premise staff must maintain a distance of at least 6-8 feet of personal space of all times.
•Employees have been asked to work remotely where possible.
•All employees are required to wear gloves and masks when handling inventory or packing orders.
•Order packing stations, supplies, and carts are being wiped and sanitized throughout the day.
•All employees have been offered additional sick days and have been asked to stay home if showing any symptoms what-so-ever.